Terms & Conditions

The following Terms and Conditions ("General Business Terms and Conditions") regulate the relationships of parties to a purchase/licence
agreement entered into, by and between Artel Glass LLC, with its registered office at 1013 Centre Road, Wilmington, Delaware 19805,United States of America, registered in the Delaware Department of Companies on November 8, 1999 under number 991484363-3122548,conducting business activity in the Czech Republic through a branch office ARTEL GLASS LLC, organizační složka (organizational unit),identification number: 70102937, with its registered office in Praha 3, Vinohradská 2279/164, postal code 130 00,entered in the Commercial Register kept by the Municipal Court in Prague, Section A, Insert 40479 (hereinafter referred to as the "Company").("Artěl" or "Seller"), and the Buyer ("Buyer").

Detailed information about ARTĚL is available atwww.artelglass.com, section "AboutARTĚL".

• Delivery takes approximately 6 to 8 weeks; as each piece is made to order, by hand, just for you. Earlier delivery may be possible we will inform you when your order is confirmed.

• We ship worldwide.

We are happy to gift wrap and to enclose a hand written greeting card.

You can add these services in your shopping bag when ordering.

• Any cancellation of orders or items must be sent in writing within 5 business days of submitting the order.

• Later cancellations are subject to a 25% restocking charge.

 No return will be accepted with ARTĚL’s authorization.

• All claims must be made within 10 days of receipt of goods.

• All returns must be made within 21 days of receipt of goods. No returns will be accepted after 21 days.

• Glass must be returned unused and undamaged in its original packaging.

• Client will be responsible for all shipping & customs cost for returned items.

After receiving your order, please be certain to check it without delay to ensure:

• All items have been received.

• Nothing has been damaged during transport.

• All claims must be made within 10 days of receipt of goods.

• Please send us a picture of any glass that arrives broken.

• Please send us a picture of the shipping box.

• Claims can be made at info@artelglass.com or by phone:
• INT.: +420 271 732 161
• USA: +1 646 216-9415

Slight variations in design, color hue and size may occur as a natural result of the 100% hand-made glassware ARTĚL utilizes for manufacturing.
Slight imperfections such as small air bubbles might also occur as they too are a natural occurrence in this type of manufacuring process.
The final result will be beautifully hand-crafted piece, that is 100% unique and we hope you will cherish for a lifetime.

For EU-countries the prices include the VAT of 21%, the rate required by Czech law.
Orders can be paid with the following currencies: Euro, US Dollar and Czech Koruna.
You can change the price display to your preferred currency.

It is not necessary to create an account to place an order on our website.
We give you the option to create an account with your email and password; with an account you will enjoy:

• Faster Checkout

• Save products to shopping bag

• Save Wishlist

• Order tracking and order history

• Save shipping addresses

Your satisfaction is important to us. The customer is our first priority and we seek to provide the best possible service.
For any problem that may arise we will address it immediately. Should you be unsatisfied with any aspect of our service,
please contact our customer helpline INT.: +420 271 732 161, USA: +1 646 216-9415
or write to our complaints team at: info@artelglass.com

Any disputes arising between Artěl and the Buyer may be settled out of court. The Buyer-consumer may contact
an extrajudicial dispute resolution entity, such as the Czech Trade Inspection Authority or resolve the dispute on-line through
the ODR platform designated for this purpose.

More information about the alternative dispute resolution can be found here.
However, it is recommended that the Buyer first contacts Artěl to address the situation.

These General Business Terms and Conditions and parts hereto come into force and effect on 1. November 2023,
repealing all the previous versions and their parts, and are available on-line at www.artelglass.com.